Refund Policy

Booking Cancellations:

• If you cancel your booking within 5 days/hours of the scheduled departure time, you may be eligible for a full or partial refund, depending on the specific terms and conditions of your booking.
• Cancellations made beyond the specified timeframe may not be eligible for a refund, or may incur cancellation fees.

Refund Eligibility:

• Refund eligibility is subject to the type of service booked (e.g., flights, accommodations, tours) and the policies.
• In cases of flight cancellations or changes initiated by our partner airlines, customers may be entitled to a full refund or alternative travel arrangements.

Refund Processing Time:

• Refunds will be processed within 7 business days of the cancellation request, provided all necessary information and documentation are provided.
• Please note that it may take additional time for the refunded amount to reflect in your account, depending on your financial institution’s policies.

Refund Methods:

• Refunds will be issued using the original payment method whenever possible.
• In cases where the original payment method is not available, alternative refund methods may be arranged, subject to verification and approval.

Non-Refundable Services:

• Some services, such as non-refundable airline tickets or special promotions, may not be eligible for refunds. Please check the terms and conditions associated with your booking for details.

Exceptions:

• Exceptions to our standard refund policy may be considered on a case-by-case basis for extenuating circumstances, such as medical emergencies or natural disasters. Please contact our customer support team for assistance.